Booking Terms & Conditions

2.1. Accommodation fees must be paid in full before student’s arrival. Accommodation will be confirmed when full payment is made, and after students have provided flight details confirming their arrival date. Late payments or short notice bookings (less than 8 weeks) cannot guarantee accommodation availability.

2.1.1. International students applying for their visa will receive the full details of their final address only after they get their visas.

2.2. The school reserves the right to change the type of accommodation if the school cannot provide what the student/agent requested when the payment is received (cf. 2.1). The student will not be eligible for a refund should they choose an alternative accommodation option. Additionally, they are liable to pay any difference should the rate of the alternative option be higher than the original payment made.

2.3. The English Studio, does not charge a security deposit for accommodation. The student is responsible for any damage caused to accommodation and The English Studio is not liable.

2.4. Homestay cancellations with full refund are accepted up to one month prior to arrival date for homestays. For homestay cancellations within 3 weeks prior to arrival date a 75% refund will be given. For homestay cancellations within two weeks prior to arrival a 50% refund will be given. For homestay cancellations within one week prior to arrival no refund will be given. For other types of accommodation, e.g. student residences, cancellations are accepted up to 14 days from the booking date. Refunds will not apply if the school has issued an official Accommodation offer based on a study visa. For any notice period given, a ‘week’ counts as Sunday to Saturday.

2.5. Students wishing to leave their accommodation before the checkout date will not receive a refund.

2.6. Students who do not arrive on the first day of their course will not be due a refund.

2.7. We must receive written notice of cancellations between 9.00AM and 5.00PM on weekdays that are not public holidays in the UK. Please note that all refunds are subject to a £100 administration fee.

2.8. The English Studio works with third-party accommodation providers. Where a student is staying in accommodation arranged through a third-party provider any variation to the standard terms and conditions will be communicated to the student prior to commencement of the course.

2.9. A flight transfer waiting time of 1.5 hours is included in the transfer price. If you do not contact the driver within 1.5 hours of the flight’s arrival time, the driver will leave the airport and any request for a further transfer will be charged at full rate. Waiting time starts from the flight arrival time. There are no refunds for Flight Transfers. Please read your Airport Transfer confirmation documents carefully before departure to the UK, as they include important arrival information.

2.10. The minimum booking requirement for accommodation is one week and the option to extend bookings is dependent on availability.

2.11. Check-in to the accommodation for Houseshare must take place between the hours of 10:00 and 22:00. Students who arrive later than this time will be given the option of staying in an alternate accommodation for the first night.

3.1. As a part of the registration process we ask students to disclose to us all information required in order to assess our obligations and the student’s requirements regarding the provision of information to complete the enrolment. The English Studio (and its third-party suppliers) reserves the right to cancel a course or accommodation, refuse to admit onto the premises or accept a student due to overriding health and safety concerns, or in cases where the accommodation provider is unable to take reasonable measures to accommodate their learning or personal needs.

3.2. When a student enrols we will require that student to produce all appropriate documentation, including passport copies, in order to verify the details submitted to register for the course.

3.3. We confirm that we will process the data we hold about students to provide the classes, and to arrange for any transport and accommodation that is required, and when processing the data we will abide by the provisions of the Data Protection Act 2018. This data is held electronically on a secure database.

3.4. Passport/ID Cards/Proof of Payment

3.4.1. All students are required to present their passport/ID card and proof of payment on their first day and the school will retain a copy.

3.5. Photography

3.5.1. Sometimes The English Studio or our representatives take photographs and videos during our courses which may be used for promotional purposes. Please advise us at the time of booking if you do not wish to appear in any promotional material.

4.1. When a booking has been confirmed, changes shall be permitted only at the discretion of the General Manager. Such permission, if granted, will be communicated in writing. We reserve the right to charge a £25 administration fee in such instances.

4.2. Following commencement of their course, the student will not be eligible for a refund should they choose to change their course to a different timetable and/or course of a lesser price. Additionally, the student is liable to pay any difference should the rate of the chosen course be higher than the original payment made.

4.3. Students cannot receive money back (via refund) for a reduction in weekly study hours or by changing from a long-term to a short-term course.

4.4. Students not studying on a student visa may defer enrolment in the programme within one academic year, provided the school receives written notice at least two weeks prior to the student’s original start date, and on receipt of a £50 administration fee.

4.5. In cases of deferral, any fees or deposits paid by the student will be carried forward for a maximum of 12 months. Should fees change between the date of deferral and the course commencement, the student must compensate the difference in the fees.

4.6. Course cancellations are only accepted up to two weeks prior to the arrival date. This does not apply if the school has issued official Confirmation of Study for a study visa.

4.7. Course cancellations and/or deferrals are not available for students studying on a student visa except in cases where the student visa decision is pending or on appeal. In such cases, the school may at its discretion defer the enrolment until a final decision on the immigration status has been reached.

4.8. Students cannot transfer their enrolment, credit notes, or course to any third party. It is not possible to transfer fees to another student or to 1 to 1 lessons.

4.9. Any credit notes held on student or agent accounts will be done so for a maximum of 12 months and will become void thereafter.

5.1. Refunds are subject to approval by the General Manager, and will not be considered if:

5.1.1. A student decides to withdraw or cancel his/her enrolment with less than twenty days’ written notice to the school (except in case of 1.6).

5.1.2. A student is refused entry at ports or if a student is asked to leave the country.

5.1.3. It is found that the student has engaged in any fraudulent practice in order to obtain the necessary documentation from the school to apply for a visa. In such cases, the school will inform the relevant immigration authorities, and the student will be asked to leave the course.

5.1.4. A student visa is refused due to documentation being different to that approved by The English Studio, or documentation that is out of date or fails to comply with visa requirements as stated here

5.1.5. A student has already begun their course of study. In cases of visa renewals, it is the student’s responsibility to check with the relevant authorities that their visa application will be approved.

5.2. Refunds in cases of visa refusal will only be considered upon receipt of relevant official information, and upon completion of the refunds process. In cases where refunds can be granted, the student must fill out a Refund Request form detailing the amount of the refund [minus cancellation fee] and the reason for their request. This form must be submitted to refunds@englishstudio.com. Upon receipt of this form, the relevant sales agent will refer the refund to the General Manager for consideration.

5.2.1. If a student’s visa is refused, the notification of the refusal must be submitted within 14 days from the date of refusal notification in order for the refund to be processed.

5.3. Following approval of a refund request, please note:

5.3.1. Refunds may take up to 60 days from the date when the requisite paperwork is complete.

5.3.2. The registration fee, as well as third party costs (if applicable) such as accommodation fees, examination fees, insurance fees and courier fees are non-refundable, except in the case of 1.6.

5.3.3. An administration fee of £100 will be deducted from the amount of the refund, except in the case of 1.6.

5.3.4. Proof of transfer is available upon request.

5.4. If you have requested a refund and it is declined, and you are not satisfied with our decision, you can make a formal complaint.

5.5. Cancellations must be made in writing to The English Studio. The following cancellation fees apply:

• More than 60 days before the course start date – you pay the deposit and registration fee
• More than 30 days before the course start date – you pay 50% of all fees
• More than 20 days before the course start date – you pay 75% of all fees
• 20 days or less before the course start date – no refund

6.1. Students are entitled to:

6.1.1. A placement test & needs analysis

6.1.2. Orientation/induction for new students upon their arrival to the school. Orientation for London is usually held on Mondays and as such, students accept that they may not enter class on that day.

6.2. Please note that the general school rules applicable to all students are as follows:

6.2.1. Students should take all the necessary equipment for each class. This includes dictionaries, pens, paper, etc. Course books are sold to students for their class.

6.2.2. Students should complete all homework assignments given to them.

6.2.3. English is the only language which may be used in the classroom. Speaking other languages within class is forbidden and disruptive to teaching.

6.2.4. Students should turn off mobile phones before class starts.

6.2.5. Eating and drinking ( drinks other than water) are not permitted during class times at The English Studio.

6.2.6. Honesty, trust, fairness, respect and responsibility are expected from everyone at English Studio.

6.2.7. Students should be respectful at all times. Students who disrespect the teacher, other students, or school staff will be subject to a warning. Should a student receive 3 warnings, the student will be expelled from the college.

6.2.8. The Intellectual property pertaining to our course handouts and other teaching materials is owned by us and the students agree not to copy or reproduce the materials for commercial benefit. Students further agree not to access illegally copied and stored versions of any published material and to do so may put in jeopardy their place on the course.

6.2.9. Students must comply with reasonable requests made by our employees

6.3. Students whose course is not General English and for whom English is not a first language will be required to sit an English language test prior to commencement of their course.

6.3.1. Students whose level of English does not meet the required standard will be redirected to an English language programme appropriate to their English language standard.

6.3.2. Tuition fees for this additional English language tuition will be charged to the student. Upon successful completion of exams, student may be allowed to commence their original first choice programme, subject to availability.

6.4. Course commencement and start dates are subject to student numbers

6.4.1. The maximum class size is dependent on location: 15 students in (London).

6.4.2. In the event of insufficient enrolments for a course, the school reserves the right to offer an alternative course of equal value. We reserve the right to change teachers, times of lessons and locations of courses and to combine classes if:

6.4.2.1. Numbers for any particular class are low

6.4.2.2. We have to attend to building or maintenance work

6.4.2.3. A teacher is sick.

6.5. Each class (3.15 hours duration) is split into 2 blocks: 1h30 before the break (15 minutes), and 1h30 after the break. Breaks for evening classes (when available) and one-to-one classes may differ.

6.5.1. Please note that we enrol students every week, so the composition of each class changes from week to week.

6.5.2. If you are studying on a part-time basis, you must be aware that you are joining an existing full-time course. Our courses are designed around continuous enrolment and cater for both long-term and short-term students.

6.5.3. General English and Exam Preparation terms normally last 3 months. At the end of each term the student’s level and teacher may be changed.

6.6. Upon completion of their course the students may, on request, receive a certificate showing their attendance rate for that particular course.

6.7. We invite the students to share any comments or feedback. Students must raise any issues with us as and when they appear.

ntent

We are committed to providing the highest level of customer care. If you do have a complaint, please report this as indicated below.

Stage 1

 If you are unhappy about any aspect of our service, please contact the following English Studio staff:

Students currently studying in our adult courses

Please contact the school and ask to speak to the General Manager.

Students (or parents of students) currently studying in our Young Learner courses

Please contact the course office and ask to speak to the Centre Manager or the General Manager.

Students who have not yet arrive or who have already left The English Studio

Please contact our student services team by email or telephone: +44 (0) 207 299 1700.

We will respond immediately to any complaints from students who are currently studying with us. In cases where the student is not on-site or the complaint has come from a parent, we will send a written reply within 48 hours.

Stage 2

Most problems are resolved quickly and informally but if students (or parents) are dissatisfied with the outcome of their concerns, they should write to:

The Chief Executive, The English Studio, 10 Great Turnstile, London WC1V 7JU

In the case of exclusion, students/parents have the right of appeal. An appeal can only be heard after the student has been removed from the school.

We are committed to providing high quality tuition and pastoral care. Our school is regularly inspected. English UK will act as a third party adjudicator for any unresolved dispute.

8.1. In accordance with UK immigration regulations, all students enrolled on a visa in the name of the school must complete their course with a minimum attendance of 85%. If a student’s attendance falls below 85%, then we may move that student to another class.

8.2. All attendances are recorded daily in two blocks of (1hr30) in each 3-hour session. All students must be present for the entire 1hr30 block to accrue attendance.

8.2.1. All students must enter the classroom within 10 minutes of the class start time. Any student who arrives more than 10 minutes late may not be allowed to join the class and will not accrue attendance for that block. Students who leave more than 10 minutes before the scheduled finish time will not accrue attendance.

8.3. Students whose attendance falls below the minimum 85% will be notified via email that they need to improve their attendance.

8.4. Students who do not make up attendance to a minimum of 85% before the end of their course are not meeting the attendance requirements. Students cannot make up for absences by attending extra classes, either during or after the end of their course.

8.5. In the event that a student is unable to attend their class for any reason, written confirmation giving reason for non-attendance is required and should be given to the administration at reception at the student’s earliest opportunity. This requirement is mandatory for students in order to comply with both The English Studio and immigration regulations.

8.6. Students who are absent due to illness must inform the school on the first day of their absence either via email or phone call. Students must inform the school daily of their condition and upon returning to classes must bring a medical certificate or doctor’s note. In failing to provide either of these, the student will not receive justified absence/s and ( depending upon their attendance rate) may be expelled as per the Expulsion policy.

8.7. Absence due to medical reasons are not compensated by The English Studio by way of refund, credit or additional course(s)/lessons. Students are advised to refer to their individual insurance policy to obtain compensation for missed services. The English Studio can provide written confirmation of absence which, together with doctor’s notes, can be used for the purposes of an insurance claim.

9.1. Students whose attendance falls under 60% over the duration of their course are subject to being expelled.

9.1.1. Students will receive their first notification when attendance falls below 85% and a second notification when attendance falls below 75%. They will receive a final warning when their attendance falls below 60%. Upon falling below 60%, the student will be notified of the intention to expel from the school with a mechanism to review this decision within 5 working days. This will be communicated to the relevant immigration authorities.

9.2. Expulsion for reasons of misconduct should be a proportionate response to the student’s behaviour. Expulsion of a student is a very serious step, and one that is only taken in extreme cases of unacceptable behaviour. The school must previously take significant steps to address the misbehaviour and to avoid expulsion of a student including, as appropriate:

9.2.1.1. Meeting with the student to try to find ways of helping the student to change their behaviour.

9.2.1.2. Making sure that the student understands the possible consequences of their behaviour, if it should persist.

9.2.1.3. Ensuring that all other options have been tried

9.2.2. We reserve the right to cancel a student’s enrolment in the event of conduct of behaviour which in our opinion diminishes (or may diminish) the reputation of this school even if such conduct is not in breach of these terms and conditions. The School’s decision is final. A proposal to expel a student requires serious grounds such as:

9.2.2.1. The student’s behaviour is a persistent cause of significant disruption to the learning of others or to the teaching process.

9.2.2.2. The student’s continued presence in the school constitutes a real and significant threat to safety.

9.2.2.3. The student is responsible for serious damage to property.

9.2.2.4. Students subject to expulsion though non-compliance with attendance, misconduct or otherwise will receive no reimbursement for any loss of tuition fees

10.1. The school is closed for bank holidays and we will not extend courses to compensate. Students do not lose attendance on these days.

10.1.1. England Bank Holidays:

10.1.2.1. 1 01 January 2025; 18 April 2025; 21 April 2025; 05 May 2025; 26 May 2025; 25 August 2025, 25 and 26 December 2025.

10.2. School will be closed for a week during the Christmas period; week commencing Friday 26 December and re-open on Monday 05 January 2026.

10.3. Absence from school during time taken off as holiday entitlement will not affect a student’s attendance record.

10.4. Holidays must be taken during the period of tuition

10.5. Holidays cannot be changed once scheduled.

10.6. Once a student has started their course, the course cannot be stopped or postponed.

10.7. Holiday Entitlement:

10.7.1. The number of weeks permitted for students  are dependent on the length of the student’s course: for each 16 weeks booked, two weeks of holiday may be taken.

10.7.2 No holiday may be taken unless the booking is for at least 16 weeks.

10.7.3. Holidays taken without approval will not be added to the end of your course.

11.1. The English Studio does not discriminate against anyone in terms of any physical or learning disability. The school makes enquiries during the booking process regarding students’ physical or learning difficulties and any other health issues. If students reveal any of these issues during the booking process they are made aware of the limitations to what can be provided due to the nature of the building and the resources at the school’s disposal as follows:

11.1.1. All students must be able to negotiate stairs unaided. There are no lifts in the buildings and students may need to walk up to 5 flights of stairs.

11.1.2. We do not currently have any provision for students with hearing disabilities in terms of induction loops.

11.1.3. Materials can be amended to aid students with visual impairment to a certain extent though students would still need to be able to negotiate the building unaided. Guide dogs are admitted.

11.1.4. Students with learning difficulties such as dyslexia and dyspraxia are admitted. Teachers who have these students are made aware that they are joining the class and provided with support on how best to teach students with these difficulties.

11.1.5. If students reveal any health issues which may impede their performance on the course or their ability to complete the course we will make them aware of our attendance and refund policy.

11.1.6. Any information is stored on the student record and academic managers make teachers aware of any students joining their class with physical or learning difficulties or any relevant health issues. All staff are trained to deal with this information sensitively and confidentially.

12.1. Save for death or personal injury caused by our negligence we exclude to the extent permitted by law all conditions, warranties, and other terms which might be implied by statute, common law or equity any liability for any direct, indirect or consequential loss or damage of any kind, howsoever arising and whether caused by tort (including our negligence), breach of contract or otherwise even if such loss is foreseeable.

12.2. The provisions of section 11 do not extend to any liability to students arising out of any fraudulent misrepresentation made by us or our employees or agents.

12.3. Subject to the provisions of section 11, all activity undertaken by a student is strictly at the student’s own risk, and we take no responsibility. This includes any activities where our employee is present as a guide or facilitator.

12.4. It remains each student’s responsibility to safeguard their property and consider whether insurance is required.

12.5. We shall take all responsible steps to fulfil student expectations regarding the course but we do reserve the right to alter services to at least equivalent standard at no additional cost.

12.6. While we take all reasonable steps to ensure the information contained in our brochures and website is accurate, we reserve the right to alter this, substitute, or withdraw any amenity without further notice.

12.7. Should any of the following events occur, then we will not be liable to provide further services:

12.7.1. Strikes

12.7.2. Industrial Action

12.7.3. Fire

12.7.4. Civil unrest

12.7.5. Acts of God

12.7.6. Legal action

12.7.7. Withdrawal of regulatory consents

12.8. No variation to these terms will be binding unless the variation is recorded in writing and signed by us and the student

12.9. These terms of business represent the entire agreement reached by the parties and excluding any fraudulent misrepresentation, no other statement whether oral or in writing, will be regarded as a contractual term of these terms of business.

13.1. In case of an accident or injury in the school, please contact the First Aid officer/s: the name of the First Aiders are included on the notice boards in every classroom.

13.2. Emergency procedures are explained during the student induction session on the first day, and the information is available on the notice board in every classroom.